This is a scenario-based eLearning course that is designed to help cafe baristas improve customer experiences. In order to solve a performance gap, learners will need to apply their knowledge in real-life situations that lead to positive and negative consequences.

Tools used: Articulate Storyline, Photoshop, Mixkit, Canva, Mindmeister, Google Docs

This eLearning module is designed to increase completed architectural request forms for exterior changes and to reduce homeowner questions. This self-paced course features scenario-based learning featuring a relatable avatar named Liz. This module is designed to give homeowners readily access to urgent questions at all hours of the day.

Tool used: Articulate Storyline 360, Canva, Mindmeister, Google Docs